When will my order ship?

Note: During the holiday season, order processing and packing times may increase by 1 to 3 days. Please be patient with our team, they are working through tens of thousands of orders at a time. 

Orders are picked, packed, and shipped Monday to Friday from 8am to 5pm PST, excluding major holidays like Christmas and New Year's Day, when shipping carriers don't normally operate. We try to ship all orders out on a daily basis, but during periods of large demand, your order may take an extra day or two to go out. 

My package has been lost or stolen, now what?

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you still have not received your package after 3 business days please contact our customer service team at support@oceandogoutfitters.com.

Can you refund my shipping charges?

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working around the clock in order to get packages out as soon as they are ordered. We appreciate your understanding and patience!

What size shirt/hoodie should I order?

All of our products fit true to size, so if you wear a Large shirt in other brands, we suggest ordering a Large Shirt from us. 

If you are in between sizes, but want a slightly oversized fit, go with one size up. If you want a tighter, more athletic fit, go one size down. 

If you need more specific sizing advice - send our customer support team an email to support@Oceandogoutfitters.com and they can help you out!

For specific measurements, size charts are located on product page

When will my return be processed?

We process returns and exchanges as they arrive from the carrier. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options